Terms and conditions of sale
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Forms of payment
- Credit card: We accept payment by Visa, MasterCard, American Express and Discover.
- 3% discount prepayment options: We offer a 3% discount for prepayment by wire transfer, cashier's check or company check. Acceptance of company checks is at our discretion and should not be assumed for small companies.
- Net terms: Many of our resellers accept net terms for purchases by qualified companies and government agencies. Call our sales department for further information. Purchasing via net terms may delay your order execution / ship date.
- Personal checks/PayPal/COD: Not accepted.
Warranty by product
Stratosphere and TraderStation computers:
- Industry-leading limited lifetime warranty when purchased with standard SSD system drive and UPS battery backup, and specified with lifetime warranty in sales order or invoice.
- Otherwise: standard one-year limited warranty, unless specific other agreements have been made. Lifetime warranty available only for purchases after March 11, 2011.
Zenview and UltraFlex multi-screen monitors:
- Three-year limited warranty
- Advanced replacement option for USA customers
SideCar: one-year limited warranty
Warranties are to the original purchaser and are non-transferrable.
International orders
We accept a large volume of international orders and welcome our many customers around the world.
Free international power cables: Our major product lines (Stratosphere computers, Zenview displays, SideCars) can be shipped with the appropriate local power cables for the customer's country, at no extra charge. However, certain external accessories (e.g., speakers, UPS battery backup) are available only with U.S. power cables. If we can't ship speakers or UPS with the appropriate local power cable, we will delete the item from your order.
Stratosphere computer keyboards use a U.S.-style layout, but customers may delete the standard keyboard/mouse set at time of order, for a credit. A multi-lingual interface for Windows 7 is part of Windows 7 Ultimate but not Windows 7 Professional.
Payment: international orders charged to a credit card must clear (be credited to our accounts) prior to shipment. For faster shipment, we recommend payment via wire transfer, which generally credits our account by the next business day.
Taxes: Local taxes and import duties are the responsibility of the customer to pay. For example, U.K. customers are normally charged VAT by the U.K. authority, but not import duties on our products. Canada charges PST and GST but not import duties. These taxes and fees are charged separately at time of delivery.
Order ship date (current as of April 2024)
All products are custom-built for each order. Unique estimated ship dates are shown on each product page and are updated periodically. The following is general guidance:
- Monitor arrays: 3 to 6 business days.
- Computers: 4 to 8 business days.
- Volume orders: within 30 days.
Customers may confirm a specific shipping date in advance. Estimated ship dates are based on parts availability and current order queue. Estimated dates on product pages are for quantity-1 orders.
30-day satisfaction guarantee
To ensure customer satisfaction, we offer this limited 30-day money-back performance guarantee for non-volume, direct orders of Digital Tigers branded products: if our technical support team is unable to resolve any issue affecting product performance, you have the option of returning the product for refund.
Shipping costs are excluded from refund. A minimum 20% restocking fee is required, except for SideCar incompatibility returns. Products must be returned in undamaged condition for credit. Damage (including cosmetic damage) may increase the restocking fee. When damage is significant, refund may be denied.
Special-order products / options, and certain product brands and options may not be eligible for refund. Ineligible for refund:
- Brands: Lenovo, Matrox
- Third-party options: speakers, keyboard/mouse, UPS
- Processors: Intel Xeon CPU upgrades
- Monitors: More than 1 monitor / monitor array per order
Orders are final at time of order
Orders are final at time of order. Our products are built-to-order (with components supplied on demand) and thus cannot simply be canceled. Any order cancelation will be handled as a return, with minimum 10% restock fee if not shipped, and minimum 20% restock fee if shipped, exclusive of shipping charges.
All reseller / distributor orders with reseller discount are final and non-refundable at time of order, with no exceptions.
All volume orders (orders of two or more product units) are final and non-refundable at time of order, with no exceptions.
Recommended / standard shipping methods
- Computers (USA): FedEx Express Saver
- Monitors, accessories (USA): FedEx Ground
- Monitors, accessories (Canada): FedEx International Ground
- All oter international: FedEx International Economy
Please inspect packages before accepting delivery
It is the customer's responsibility to examine packages on delivery by the courier and refuse delivery if there is obvious box damage. Please call us immediately for any delivery damage, prior to accepting delivery. If you are unable to call, tell the driver to attempt delivery the next day, while you discuss best options with us.
Price changes; pricing and factual accuracy
Every attempt has been made to ensure the accuracy of pricing and factual information presented on this site. However, prices are subject to change without notice, and rare pricing errors may occur on this site. Similarly, inadvertent factual errors may occur on this site. Product photography may show a previous version of a product that has been recently updated. We will not be held responsible for such errors. However, we will take prompt action to correct any errors that are brought to our attention.
Component upgrades and substitution
At its discretion, we reserve the right to substitute product components of greater quality, capacity or performance than the product components as specified on our Web site. This right is normally exercised only during product generation upgrades on the component level, such as when the LCD manufacturer upgrades a given LCD panel type to new and improved specifications.
Last update: 15 March 2011. Terms are subject to change without notice. Applicable terms are those published at time of order.
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